Administrative employee Customer Care (flexpool)

Job description

Job description 

The Process department is the beating heart of the company: without it, everything would fall apart! As Yource, we protect traveler’s rights in the case of a delayed, cancelled and overbooked flight and we claim compensation when it’s due. We make sure people are heard and helped in a personal way so that they get what they are rightfully entitled to. With our ambition to grow 100% each year until 2020, it is necessary to always go the extra mile. This means there are a lot of claims to process! Within the customer care department, we therefore work hard on completing dossiers, providing information and advice to our clients via email and telephone and the processing of incoming and outcoming post and emails. As an administrative employee customer care you are in charge of making sure all dossiers are in order and that clients are always responded to in a friendly way. Your daily activities are the direct link to more happy travellers around the world.


What a possible day may look like 

It’s 09:00 when you enter the office: you greet your colleagues and take your seat in your team. Today is going to be an interesting day as Transavia had a strike yesterday. You are expecting quite some phone calls from passengers, which means you can help many potential clients!


You open Slack and notice there have been quite a few funny Giphy’s sent around already. You receive your daily tasks from Juan, Team lead flexpool, and start digging in. After you have spoken to a few clients and have processed several claims, you notice that a passenger made a mistake while uploading her passport. You ask Ramon, Junior Claim Specialist, what to do and find out you can simply notify the passenger with an automated message through the system. Another mystery solved! 

After checking documents and sending letters to airlines, it is already lunch time. You decide to take a nice stroll through the Vondelpark as the weather is finally great. When you get back to the office and have called several clients to ask for more information about their dossiers, you notice you already reached your daily target. You tell Juan and he compliments you on your good work. The timing also couldn’t be better: in the meantime many claims have been submitted because of the Transavia strike, so extra help in completing dossiers is more than welcome! Before you know it, the working day is already over – time for some Friday drinks!


What are we looking for?

  • You are available for an average of 12-40 hours per week;
  • You enjoy working in an international environment;
  • You are currently studying or have just finished your studies (minimum of MBO);
  • You live in or near Amsterdam;
  • You speak at least one of the following languages fluently: English, German, French, Spanish;
  • No experience is required;
  • You have strong communication skills, good social skills and a proactive attitude;
  • You like to celebrate successes and you like to think of solutions. 

What we offer:

  • An informal working environment with fun and young colleagues (the average age is around 28 years old!)
  • A competitive salary
  • Two office dogs that you’re more than welcome to pet; Truus and Bibi!
  • Friday afternoon drinks, quarterly office parties, an annual company trip and a free weekly bootcamp class in the Vondelpark;
  • A unique opportunity to grow along with our worldwide ambitions;
  • The stimulation to always share your ideas, at any time, on any level.


Getting excited to be part of Yource? Then simply apply via the link below with your CV and motivation letter. Additional questions? You can always call Jonne at 020 261 67 66.